Each user must have a minimum of a single-core processor and 2 GB RAM available to the browser used to access the Intelligent Agent Application. The user must be running a supported browser on a Microsoft Windows desktop environment.

 

Intelligent Agent delivers dynamic content client side, and relies on the speed of the local resource to process JavaScript. The speed of the application depends on the nature of the Workflows built; putting everything on one Page and manipulating what the user sees using JavaScript can be fine if your users have a fast processor and lots of RAM, but typically Workflows are split over many Pages to improve performance and reduce server peak-loading.

 

It is possible to run Intelligent Agent in a Low-Resource Client Environments, however there are additional requirements and considerations that must be observed.

 

 

Supported Browsers:

 

Whilst Intelligent Agent conforms to HTML5 standards, we only test and support the current release of Google Chrome and Microsoft Edge running in a Windows Desktop environment. Other up-to-date and compliant browsers such as Mozilla Firefox may work, but are not currently formally supported.

 

Internet Explorer is not supported.

 

The Intelligent Agent application is designed to be used with a minimum screen resolution of 1280x768. Scroll bars will appear if the application is run at a lower resolution, and parts of the application may not render properly. Workflows can be built to account for lower resolutions if required (with an awareness of these limitations), but additional testing should be carried out at the desired resolution.

 

Viewing the Intelligent Agent website at anything other than 100% zoom (default browser zoom level) can cause layout differences for elements using absolute positioning.

 

Cookies must be enabled for Intelligent Agent to work correctly.

 

Intelligent Agent makes use of websockets between the client and Intelligent Agent webserver. These must not be blocked or manipulated by any security device.

 

 

Where customers intend to run Intelligent Agent in a shared resource environment such as Citrix XenDesktop, it may be possible to pool resources to some extent depending on the nature of the business, call volumes and average handling times, and Workflow design. The largest resource overhead is client-side JavaScript processing, which can be minimised through efficient Workflow design.