Awaken Conversations uses a 3-level hierarchical structure to define the entities that represent each distinct tenant. At the top level, each user account is associated with a single Company, generally defined as the company the user works for. A company must have at least one Organisation, which generally represents a group or department within a company. At the lowest level, a User Account has configurable company- and organisation oriented permissions. For more information about user permissions see User Account Settings, Permissions, and Administration.
Monitored Folders and Applications
In Awaken Conversations, audio is categorised by its source into folders and managed in the Folders section under Settings. Each folder is associated with one Organisation within a Company. Applications are customised analytics tools set up in the Applications section also under Settings. Each Application can be associated with multiple folders of an Organisation and cannot be shared across Organisations. These will be discussed in more detail in Folder Management and Application Management.
