This section and the sub sections are all based around the technical aspects of Awaken Conversations and will cover items such as API references, JSON outputs, system settings, Folder and Audio management.
API
Awaken Conversations is an all inclusive speech analysis application that enables you to visualise audio using state of the art speech recognition, transcription, and text analysis technologies. Awaken Conversations automatically transcribes audio into searchable text, then organizes and archives the data, and finally provides an intuitive web interface through which you can examine and explore that data. The information is stored in a database where the audio can be searched and analysed for compliance, customer insights, and agent performance. Awaken Conversations has the most complete set of speech technologies in a single solution on the market today.
This guide explains how to use Awaken Conversation's Representational State Transfer (REST) Application Programming Interface (API) to:
Automate the upload of audio and metadata into Awaken Conversations
Optionally, configure the automated push back of fully annotated transcripts out of Awaken Conversations
System Management
Examine or modify your tenant in Awaken Conversations that enable you to:
View, update, delete, or list information about organisation, folders and applications
View information about users
Retrieve status information about companies and folders
Search the files in a folder or under an Organisation to identify and retrieve matching search results
Search results can be retrieved in JSON and CSV format, as well as ZIP format archive files that contain the results
