Agent Guidance Core User Guide

Please email support@creovai.com for omissions or errors.
×
Menu

Text Editor

 
The Text Editor is only reached directly from the Text Label Control's Advanced Options tab, but it is also used as a component of other wizards such as the Email. It provides a WYSIWYG (What You See Is What You Get) interface to let you create and edit the content to be displayed.
 
Text Editor
 
 
1

Editor Toolbar

1. Editor Toolbar
 
An editor toolbar is present at the top of the editor window. It contains all the expected text-editing features, such as font, size, centring, text and highlighting colour, text styling, tables, bullet points, indenting, hyperlinks, images and videos, and the ability to view and edit the HTML source of the displayed content.
 
2

Editor Window

2. Editor Window
 
The content can be created or edited here, and is displayed in a similar manner to how it will render where it is being used. Any Fields or Variables entered here will be replaced by the appropriate value when running the Workflow.
 
3

Fields List

3. Fields List
 
The values of Fields can be inserted directly into the content by selecting them from this list. For example, you might include the name of the caller that had been collected earlier as part of the Workflow's narrative structure.
 
For Text Label Fields, this is re-evaluated every time a change is made of the Page, so dynamic content can easily be created like this. For other Control types, the re-evaluation may only occur when the Page is loaded; refer to the appropriate Control documentation.
 
4

Variables List

4. Variables List
 
Similarly to the Fields list, it's possible to insert the value of a Variable directly into the content.
 
5

Editor Options

5. Editor Options
 
This tray allows you to toggle Text Wrapping within this editor based on User preference. If enabled, when text reaches the boundary of the editor window, it will automatically be wrapped to the line below. Otherwise, the text remains on its current line, and horizontal scrolling is enabled.
 
This doesn't impact the display of the content where it is being used.