Agent Guidance Core User Guide

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GoToPage

 
The GoToPage Control provides a list of options to the agent that then navigate the Workflow to different Pages depending on the selected option. This allows for easy control by the agent, and is frequently used near the start of a Workflow when initially determining the interaction type or route.
 
This can be contrasted with the Conditional Button, where the agent instead presses a single button that automatically chooses the Page to navigate to based on conditions defined by the designer.
 
It appears to the agent as a simple list and button.
 
 
 
This Control is part of the Basic Control pack, and will always be available.
 
 

How To

Add a GoToPage to the Page. The options and style can be configured in the Options tab and Styling tab of the Field Properties, and Validation can be applied if desired.
 
GoToPage Fields can be styled in a Stylesheet by referencing the control-gotopage class.
 
The Advanced Options tab allows the displayed text and resulting Pages to be specified:
 
 
 
To add options, either click the Import or Add buttons in the top-right. The Import button will take you to the Import wizard, where a list of display text and Page names pairs can be imported to quickly populate the list. The Add button will add a new blank row to be edited:
 
 
 
The text to be displayed to the agent can then be entered in the left box, and the Page that will be navigated to if the agent selects that option is selected in the right box:
 
 
 
Options can be re-ordered by dragging the arrow icon to the left side of their row.
 
 

Notes

As with other button-type Fields, it is possible to require that a Page passes Validation before the button will activate. This prevents the agent from leaving the Page before all requisite details have been collected.
 
As with other button-type Fields, upon activation the button will then be temporarily disabled until the action has completed.
 
As with other button-type Fields, it is possible to trigger this by JavaScript or Update Links. Please see the .click() article for more information and an example regarding using JavaScript.
 
The Text specified for each Page link is used both as the text displayed to the agent in the list, and also as the value of the GoToPage Field when that option is selected.
 
The Text for each option can reference a Field or Variable, and the value will be inserted at Page load, e.g., "Submit for [var_csLastName]".