Agent Guidance Core User Guide

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Email SMTP (Outgoing)

 
The Email SMTP (Outgoing) Connector can be used to allow sending email from within Agent Guidance via a generic SMTP mail connection. The Connectors specified here can be used in individual Email Fields or via JavaScript.
 
Note: unlike other Connector types where names can be shared between different Connector types, the names of the Email O365 (Outgoing) and Email SMTP (Outgoing) Connectors must all be distinct.
 
Email SMTP (Outgoing)
 
 
1

Connector Name

1. Connector Name
 
The name of the Connector can be altered here.
 
The Connector name is used to identify which Connector to use in Email Fields and JavaScript, so care should be taken when updating this to ensure that these are also updated.
 
2

Connector Active

2. Connector Active
 
If the Connector isn't active, then it won't be possible to use it to send emails.
 
3

Outgoing Mail Server

3. Outgoing Mail Server
 
The address to reach the server.
 
Please note that no intermediate page or redirect may be encountered prior to sending the mail, such as that required if the mail server or account requires Multi Factor Authentication (MFA) to connect. Attempting to use such a connection will lead to Connector failures within Agent Guidance.
 
4

Authentication Required

4. Authentication Required
 
This setting must be enabled if the mail server requires authentication with a valid user account.
 
5

Username

5. Username
 
If Authentication Required is selected, then the username to authenticate with the mail server is entered here.
 
6

Password

6. Password
 
If Authentication Required is selected, then the password to authenticate with the mail server is entered here.
 
7

Port

7. Port
 
The port on the mail server to communicate with.
 
8

Encrypted Connection

8. Encrypted Connection
 
This setting must be enabled if the mail server requires SSL/TLS.
 
9

Default Reply Address

9. Default Reply Address
 
This address will be used as the default Reply To address if no specific Reply To address is provided.