Agent Guidance Core User Guide

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Back Button

 
The Back Button Control allows the agent to return to the previously visited Page.
 
This could be useful if you wish to disable the Navigation Buttons in a Workflow, but still give the agent the opportunity to back out of a specific Page.
 
 
 
This Control is part of the Basic Control pack, and will always be available.
 
 

How To

Add a Back Button to the Page. The options and style can be configured in the Options tab and Styling tab of the Field Properties.
 
Back Button Fields can be styled in a Stylesheet by referencing the control-back-button class.
 
 

Notes

As with other button-type Fields, it is possible to require that a Page passes Validation before the button will activate. This prevents the agent from leaving the Page before all requisite details have been collected.
 
As with other button-type Fields, upon activation the button will then be temporarily disabled until the action has completed.
 
As with other button-type Fields, it is possible to trigger this by JavaScript or Update Links. Please see the .click() article for more information and an example regarding using JavaScript.