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Release
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Release Date
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Hotfix
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Hotfix date
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Hotfix Notes
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6.1.71.731 HASH
5d 38 7a 99 99 77 a4 1f 50 ea 37 13 5d 98 cc 46 3a 08 6d e1 27 e2 76 89 f4 19 00 21 f0 d8 99 94
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July 2026
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6.1.71.1144 HASH
9c fa 43 a3 fa 29 a6 6a 22 08 f8 1e 6b 34 bb 4f be 76 af da b6 1b f4 b9 97 35 e9 d5 0c b6 1b ee
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17th August 2026
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Performance and stability improvements to the Creovai Desktop Capture, performance and stability improvements for the Integration - 8x8 (Pulsar) Service, resolved some issues with edge-cases in the internal eventing layer, improved image caching, and adjusted Redis version compatibility testing. |
6.1.70.392 HASH
9e da 75 37 db 22 2f 27 70 9a cf ca 52 b9 80 31 8c b3 92 8b 28 6a 76 16 cd ca 57 b6 45 16 bd e0
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June 2026
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6.1.70.691 HASH
cc f0 06 e6 2e 14 db d7 69 3c b1 6b 9f 0c 4d 67 ac a8 b7 50 ef f2 2d 89 53 22 f4 14 80 97 7b f3
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3rd July 2026
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Resolved an issue with the Creovai Desktop Capture intermittently failing to connect when directed to start transcribing, a performance issue affecting larger systems, an issue with the installer not trusting the database's server certificate, added the ability to set your Integration - 8x8 (Pulsar) Service endpoint manually, and resolved various Integration - 8x8 issues. |
6.1.69.218 HASH
a8 a0 aa e7 a4 88 f3 67 89 c3 f3 75 a7 0f d4 b4 78 80 bc ef c9 2c 55 f1 a2 a0 9b f9 21 14 2e e3
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May 2026
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6.1.69.602 HASH
ab 4f 3e a1 70 15 b2 87 5c c7 1a 79 9d b9 c6 0b 06 41 fd 1e 58 66 22 e3 51 dc ec 32 94 97 7c 92
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24th June 2026
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Resolved an issue with sourcing wrap up codes for Integration - 8x8 in certain cases, a performance issue affecting larger systems, and an issue with the installer not trusting the database's server certificate. |
6.0.68.62866 HASH
ff 69 78 fb a9 6b ca bd a1 11 ae 94 4a 54 87 31 b5 60 76 32 4f 4f 2f 1a 81 60 65 c4 1a f9 b8 95
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March 2026
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6.0.68.62956 HASH
8c b6 0f ac e6 e5 b5 11 28 1c 13 c7 00 c8 36 07 dd ab c0 57 f4 67 94 fd 37 5d a3 7c b4 c1 c9 63
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24th June 2026
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Resolved an issue with selecting Fields for a Data Extract for Systems with very large numbers of Fields within that Campaign, and a performance issue affecting larger systems. |
6.0.67.62509 HASH
9d a9 cd af cc a8 51 fb cb 15 7e cd e1 aa 76 c8 be 67 c2 fe 2e d3 c7 e3 cb 53 45 bc 0f ad 49 c3
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January 2026
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6.0.67.62869 HASH
9a ef 71 ae 84 de 36 29 7e 70 33 46 6b a1 1c 7e 0a 36 67 cb 86 f8 5d 7e 50 84 d0 2d 38 43 4b f7
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10th March 2026
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Resolved an issue with internal tracking of AI query history in AI context, an issue with Integration - 8x8 outcome setting, and resolved a rare issue with decrypting data. |
6.0.66.62152 HASH
29 25 2d 64 6f 48 75 9a d7 ad 0b 10 69 cf 80 5d 0a 84 33 45 73 17 ec 21 bc 10 02 f5 02 d6 51 db
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October 2025
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6.0.66.62872 HASH
be bc 87 d9 8f 4a 81 34 a3 1d 48 44 f1 ed 35 db ad 26 dd 40 a7 93 77 32 4f 80 6c 93 ca 8e 5f 4f
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10th March 2026
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Resolved an issue with handling inbound email interactions in high-traffic systems, an issue with the Reporting Scheduler when the Redis cache is incomplete, restored the ability to make custom AI requests from JavaScript, resolved an issue with Agent Assist-enabled Systems encountering duplicate pops in certain circumstances, resolved an issue with hangup events not being correctly targeted in some cases, made various security improvements, and resolved a rare issue with decrypting data. |
6.0.65.61698 HASH
19 0c 0d a3 95 4b b6 d0 c8 df 95 46 9f 7b 08 b3 fa 81 6b 71 2f 80 a3 8f 5d e3 1e 39 e3 0e 83 65
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August 2025
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6.0.65.61755 HASH
56 3f 6f bf 51 7f 16 9d 6b 4c 70 00 fd c7 f8 05 3a 9b a7 55 44 b8 19 c6 0a 99 9d f2 71 ce 96 99
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1st September 2025
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6.0.64.61470 HASH
40 ad b3 aa 22 40 65 64 3c 65 ab ac 64 17 1b ff 47 62 84 57 ce cb 5b 2f 4f 7e 02 89 89 f3 6d 7c
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July 2025
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6.0.64.61763 HASH
75 3a c0 fd a2 73 d8 78 3c bd fb 66 ae d2 de d0 fc 97 db 87 4c f9 da c1 66 38 6f 8c 8b 9d 76 e3
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1st September 2025
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6.0.63.61285 HASH
20 c7 3f 73 19 fd b1 b2 1a 86 ca d0 aa 13 97 18 ef f1 77 86 b8 60 1a 5d 6e 1f 3f 77 be 50 af 6d
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June 2025
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6.0.63.61495 HASH
5e a9 13 70 e4 6d b5 c8 88 4b ae fb 25 d4 31 27 1e 19 a9 87 ae a3 74 3b 93 a5 43 7b db 7b df fd
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19th August 2025
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Resolved two issues with the 8x8 integration, and an issue with duplicated sending by the Message Processing Service in high-load scenarios. |
6.0.62.60097 HASH
28 a3 46 44 6a 25 ce bc ef 64 e7 f8 00 7e 8b fa 8a b1 6d 14 f1 e1 b6 da 8a 5d e0 d7 7c 21 e9 02
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February 2025
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6.0.62.61113 HASH
ea 6f ac 52 1d 24 29 54 99 9d da 83 ce ef 53 dd 68 91 c4 02 34 aa bd ca 95 0d 8f 70 e8 42 a1 6c
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22nd May 2025
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Disabled automatic clearing of the Redis cache when the IIS Application Pool is recycled or started, added the ability to configure the delay before utterances are judged to have been completed despite lack of a clear terminator, automatically generate a new token when saving the Audio Capture Settings, added pre-filtering of AI queries by the speaker to reduce unnecessary requests, and resolved a memory leak in the Desktop. |
6.0.61.59888 HASH
76 bd ff a1 74 df 69 e0 bf d5 d0 49 ae 37 91 e5 7c 5a 5e b4 3b 4a 07 dd 9c 01 59 50 68 58 80 42
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December 2024
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6.0.61.60054 HASH
32 09 11 3d 64 e1 58 93 b7 69 65 f1 7b a0 e5 b7 1a 5a d8 6c 9a dd 71 8a 86 bb 26 00 65 02 ca 5a
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6th February 2025
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6.0.60.59571 HASH
47 8f d5 fd 64 70 8e ca 6d 3c 3b 3e 1f a0 5f 38 22 61 c7 93 3a 4b 22 e1 74 58 a4 e5 15 7c 5b 42
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October 2024
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6.0.60.59786 HASH
a9 1d 9c 01 da fb 03 8a 64 36 58 e4 47 ad 99 10 73 5f 72 62 7a 10 a3 e7 b4 18 b7 25 a8 d1 46 19
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9th December 2024
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Resolved an issue with importing Workflows and changing their names not properly appearing as a new version if the name already exists, and missing translation keys for languages other than English (UK) appearing blank rather than falling back to the default.
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6.0.59.58916 HASH
1a 9d 54 74 91 4d ee 6a eb d4 fb e0 63 de bc e7 5a 1d d0 25 2f 4a f5 81 5d ad cd fa b7 4e de fc
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August 2024
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6.0.59.59514 HASH
4b f7 a6 91 f5 58 de 6a a5 54 0b 84 1a f6 94 bf 49 9a 2e 52 d4 a4 a6 1c 84 c2 f7 8d 34 2f 31 c5
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1st November 2024
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Resolved an issue with chaining multiple Workflows together within an activity with Agent Assist, resolved various small issues with the Agent Assist Helper Functions, resolved an issue with the Textarea Control not wrapping text properly, resolved an issue with messages about settings not being able to be saved for Users without specific licence parts, improved the Agent Assist - Intent Actions Control's performance, added new Genesys Cloud Helper Functions for chat events, fixed an issue with the web service datasource route handling of Variables, added the Agent Assist - Command Control, resolved inconsistent execution order of multiple Conditional Builder Controls, resolved an issue with the updated Email, SMS, and Text Label Field editors blocking in-built browser spell check, and updated a third party library. |
6.0.58.57872 HASH
05 1d e9 a1 eb 90 d4 9f 74 95 e6 e0 e9 0d ef 57 28 0a 4d b5 03 51 95 9e a3 74 16 d5 07 9c e5 0a
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March 2024
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6.0.58.58855 HASH
37 b0 e4 53 df 3a 85 1d 62 ca 96 03 28 34 a0 84 83 c2 bc e0 5b 8f 8e c8 b8 ec cf e2 da 69 22 27
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6th August 2024
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Added the ability for the SSO (Generic Provider) Connector to operate with SSO apps that are linked to multiple services, resolved a problem with a minified JavaScript file, resolved a problem with configuring the Failing Status Code Ranges setting in the Datasource Wizard, removed outdated prerequisites from the installer, reduced the logging level of Redis disconnects when there are still other connected servers to INFO, removed newly-introduced anti-forgery tokens that had been causing issues, changed the Workflow data access and caching approach to improve performance, added further performance improvements, patched a vulnerable third-party library, resolved an issue with the Plugins temporary data taking up excessive disk space, resolved an issue with editing Campaign Aliases, and added the System Cleanup Service, and improved Redis performance around editing Fields. |
6.0.57.57292 HASH
71 6c f5 c6 16 5f 60 28 ba 0b d3 7a 36 8b e2 b7 c5 79 e3 62 a1 8f 40 a9 37 ce 27 e2 99 88 66 8f
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November 2023
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6.0.57.58864 HASH
f9 e1 5a 9f 32 5f 7e a1 9b c8 76 aa 19 43 59 9d bf 71 e0 13 d6 66 db cd ad ba 0b 72 a4 df 6f 32
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6th August 2024
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Resolved a problem with certain in-Workflow functionality when running a Campaign created via External Links, resolved an issue with List Box Fields created in earlier versions, improved Redis performance around editing Fields, and patched a vulnerable third-party library. |
6.0.56.56458 HASH
00 1f c5 d4 31 f7 1a 42 f0 0e 94 33 45 43 89 fb cc 75 47 e1 8e 7d d2 48 bc 91 14 fc ab 3c aa 2e
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September 2023
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6.0.56.58211 HASH
a3 b9 2e 61 6f 31 de b7 bb da 86 85 ba a3 aa a6 05 85 8f 97 bb b2 c2 a4 86 fc 7f a4 b1 38 97 07
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2nd May 2024
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Updated a third-party library with a newly discovered vulnerability, resolved various issues with the Social Media Data Service, inbound email, and retrieving email attachments, added support for Genesys Cloud Web Messaging, improved the Check Workflow detection of JSON content that should be ignored, resolved a visual issue with the text editor for Text Label Fields, and patched a vulnerable third-party library. |
6.0.55.56248 HASH
6c 7e c8 97 4f a7 e1 82 72 f0 5d 95 86 68 bd 32 fe 3b cc 90 39 b6 6b bc de 74 cc c6 53 db e4 16
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August 2023
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6.0.55.56459 HASH
14 f7 b0 2c 1a df fb 1e 5b 39 66 1d 1f 49 5e d6 da 13 b1 c6 e7 82 7d 51 da c6 c9 18 90 80 25 38
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21st September 2023
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Resolved a problem with certain Single Sign On providers, resolved a problem with certain Genesys Cloud regions, and resolved various issues with PureConnect.
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6.0.54.55627 HASH
16 03 ff ac 50 9b 47 22 d1 ff b2 4a b6 97 73 22 7c e9 f0 11 e4 08 20 a4 dc 20 c9 7e 63 cd b1 dc
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July 2023
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6.0.54.56475 HASH
f9 9d 1a 47 79 aa bd 4a f9 a0 30 c3 f0 58 45 80 95 48 46 5f ab 7f 8c 35 5a f7 13 18 f8 b2 eb 9a
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21st September 2023
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Resolved issues with the visual appearance of certain Fields upgraded from earlier releases, resolved an error within the socket handler relating to a missing Licence component, resolved an issue with an unexpected runtime dependency, resolved an issue with Plugins failing to load after an IIS recycle, resolved a problem with certain Single Sign On providers, improved the Workflow Check functionality, resolved a problem with certain Genesys Cloud regions, and resolved various issues with PureConnect.
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6.0.53.54981 HASH
de 34 00 d3 c4 74 ff 12 48 bb 3d 00 9e 68 11 da 0f 29 aa 0a 2d 39 4c b9 fd 3c d8 23 bf 06 c4 15
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May 2023
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6.0.53.56461 HASH
35 7c df ac d0 5f fa ac c1 ed e2 d0 4b db 5f 64 1d 0f 66 40 a8 66 63 90 53 e4 27 a1 2a 40 c5 9c
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21st September 2023
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Resolved issues with the visual appearance of certain Fields upgraded from earlier releases, resolved an issue with Report Schedules and the use of email CC/BCC recipients, improved the security around a setting retrieval process, resolved an issue with an unexpected runtime dependency, resolved an issue with Plugins failing to load after an IIS recycle, resolved a problem with certain Single Sign On providers, improved the Workflow Check functionality, resolved a problem with certain Genesys Cloud regions, and resolved various issues with PureConnect. |
